Effective Date: August 30, 2026

At Green Loom, we want you to feel completely confident about every product you order from us. This Return Policy explains which items qualify for a return, the condition they need to be in, and the steps you’ll need to follow to send something back. We recommend reading through this before starting a return so the process goes as smoothly as possible.

All figures mentioned in this policy are in USD.

Return Window

You have 30 calendar days from the date your order is marked as delivered to request a return for an eligible item.

Requests submitted after this 30-day window has closed generally cannot be accepted, so we encourage you to contact us as soon as possible if you believe you need to return an item.

What Can Be Returned

You may request a return if any of the following applies to your order:

  • The product arrived damaged in transit
  • You received a defective product
  • We sent you the wrong item
  • You changed your mind after receiving the product
  • The item is within the eligible return window and meets the return conditions below

Every return request is reviewed to confirm that it meets the conditions outlined in this policy.

Conditions for a Valid Return

For an item to qualify for return, it must:

  • Be returned within 30 calendar days of the delivery date
  • Be unused and in its original condition
  • Include the original packaging, parts, components, instructions, and accessories that came with the product, where applicable
  • Show no signs of damage or wear caused after delivery
  • Be accompanied by proof of purchase or a valid Green Loom order number

Items that do not meet these conditions may not qualify for a refund.

Getting Return Authorization

Before shipping anything back to us, please contact support@greenloom.shop to request return authorization.

Please do not send items directly to our business address without prior approval. Unauthorized returns may be delayed or refused.

Once we review your request, we’ll provide clear return instructions, including the correct return shipping address.

Who Covers Return Shipping

If the return is our fault, meaning the item arrived damaged, defective, or was the wrong product, please contact us as soon as reasonably possible and provide:

  • Your order number
  • Photos of the item
  • Photos of the outer shipping packaging
  • A short description of the issue

Once approved, we’ll provide a prepaid return shipping label at no cost to you.

If you simply changed your mind and are returning an otherwise eligible item, return shipping costs will be your responsibility. Original outbound shipping charges are non-refundable in these cases.

No Restocking Fee

We do not charge a restocking fee on approved returns.

Restocking Fee: $0.00 USD

Exchanges

We currently do not offer direct exchanges. If you’d like a different product, you can return your eligible item under this policy and place a new order separately for the product you prefer.

Items That Cannot Be Returned

The following are not eligible for return:

  • Products that have been used, damaged, modified, or altered after delivery
  • Items returned without their original packaging, parts, components, or accessories, where applicable
  • Products showing damage caused by improper use, misuse, or handling after delivery
  • Return requests submitted after the 30-day return window has passed
  • Gift cards, if offered by Green Loom

Shipping Your Return Safely

We strongly recommend using a shipping method that includes tracking when sending an item back to us. Tracking helps confirm that the return was shipped and protects both you and Green Loom during the return process.

Cancelling an Order Instead

If you’d rather cancel your order before it ships than go through a return, please contact us as soon as possible.

We will make reasonable efforts to honor cancellation requests before an order enters fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible.

For more information about order processing and shipping timelines, please see our Shipping Policy.

Questions About Returns

For questions about returns or refunds, please contact us at support@greenloom.shop. Our team is available to help you understand the return process and next steps.

Business Name: Green Loom

Website: https://greenloom.shop/

Email: support@greenloom.shop

Business Address: 2253 3rd Avenue, New York, NY 10035, United States

Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time)

Live Chat: Available 24/7

Response Time: Within 24 to 48 hours during business days

Time Zone: Eastern Time (ET)

You can also reach out through our Contact Us page.