Terms of Services
Terms of Service
Effective Date: August 30, 2026
Welcome to Green Loom. These Terms of Service govern your access to and use of our website and your purchase of products through our online store.
By accessing, browsing, placing an order, or otherwise using our website, you agree to these Terms of Service and the policies referenced in them. If you do not agree with these Terms, please do not use our website or place an order.
1. Acceptance of Terms
These Terms of Service apply to your use of the Green Loom website and to purchases made through our online store.
By placing an order, you confirm that the information you provide is accurate and that you agree to these Terms of Service and the applicable store policies.
Our policies relating to shipping, returns and refunds, payments, and privacy are available through the website and form part of the information governing your shopping experience where applicable.
2. Eligibility
You may use our website and purchase products only where you are legally permitted to enter into a purchase transaction.
We do not impose a separate age restriction on ordinary purchases unless a particular product or applicable law requires one. If a product has specific eligibility requirements, those requirements will be communicated on the applicable product page or during checkout.
3. Website Use
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Violate any applicable law or regulation.
- Attempt fraudulent or unauthorized transactions.
- Gain unauthorized access to our website, systems, or accounts.
- Interfere with the operation, security, or availability of the website.
- Upload malicious software, harmful code, or destructive material.
- Copy, reproduce, or misuse website content without authorization.
- Impersonate another person or business.
- Abuse promotions, discounts, or checkout functionality.
- Use the website for unlawful, deceptive, or abusive purposes.
We may restrict or terminate website access when reasonably necessary to protect our business, customers, website, or other users.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colors, sizes, availability, and other product information displayed on the website are accurate and current.
Product images are provided to help customers understand the appearance of products. Actual colors may appear somewhat different depending on your device, monitor, browser, or display settings.
Minor variations may occur where they are inherent to the product or its presentation.
If we discover an error or omission in product information, we may correct or update the information as reasonably necessary.
5. Product Availability
Products are subject to availability.
Adding an item to your shopping cart does not guarantee that the item will remain available until checkout is completed.
If a product becomes unavailable after an order has been placed, we may contact you regarding the order. Where the order cannot reasonably be fulfilled, we may cancel the affected order and refund any payment received for that order.
6. Pricing
Unless otherwise stated, prices displayed on our website are in U.S. Dollars (USD).
Prices may change from time to time. A price change will not by itself alter an order that has already been accepted, except where correction of an obvious pricing or listing error is necessary.
We make reasonable efforts to display accurate prices and product information. If an obvious pricing error occurs and an order was placed based on that error, we may cancel the affected order and refund any payment already received.
We will not intentionally impose undisclosed mandatory charges after checkout.
7. Orders
When you submit an order, you are requesting to purchase the selected products at the displayed price and under the applicable terms.
After an order is submitted, you may receive an order confirmation by email. An order confirmation confirms receipt of your order request but does not necessarily mean that the order has been finally accepted, processed, or shipped.
We may refuse or cancel an order where reasonably necessary, including because of:
- Product availability issues.
- Obvious pricing or listing errors.
- Suspected fraudulent or unauthorized activity.
- Incorrect or incomplete customer or shipping information.
- Payment authorization or payment processing problems.
- Applicable shipping restrictions.
- Duplicate or accidental orders.
- Other legitimate business or operational reasons.
If we cancel an order after payment has been received, the applicable payment will be refunded to the original payment method, subject to the applicable payment provider’s processing procedures.
8. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at support@greenloom.shop.
We will make reasonable efforts to accommodate cancellation requests received before an order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the applicable Return & Refund Policy may apply.
9. Payments
Payment must be successfully authorized or completed before an order can be processed.
The payment methods available to you will be displayed at checkout. Depending on availability, these may include major credit or debit cards, Afterpay, Affirm, or other payment methods made available through our payment providers.
Payment processing may be handled by third-party payment providers. We do not represent that we directly store sensitive payment information processed by those providers.
For additional information, please review our Payment Policy:
If a payment cannot be authorized or completed, we may be unable to process the order until an acceptable payment method is successfully provided.
10. Shipping
We currently ship orders throughout the United States.
Our standard shipping terms are:
- Shipping Cost: Free
- Processing Time: 1–2 business days
- Transit Time: 3–5 business days
- Estimated Total Delivery Time: 4–7 business days
Delivery estimates are estimates rather than guaranteed delivery dates.
Delivery may be affected by carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
For complete shipping information, please review our:
11. Returns and Refunds
Eligible products may be returned within 30 days from the date of delivery, subject to the requirements of our Return & Refund Policy.
For eligible approved returns:
- Return shipping cost is $0.00 USD.
- Restocking fee is $0.00 USD.
- Approved refunds are generally issued to the original payment method.
Products must satisfy the applicable return requirements described in the Return & Refund Policy.
For complete information regarding returns, refunds, damaged products, defective products, and other applicable procedures, please review:
Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded.
12. Customer Accounts
If account creation is available and you create an account, you are responsible for providing accurate information and maintaining the confidentiality of your account credentials.
You are responsible for activity conducted through your account and should promptly notify us if you believe your account has been accessed without authorization.
We may suspend or terminate an account where reasonably necessary to protect our website, customers, or business.
Where guest checkout is available, customers may place orders without creating an account.
13. Intellectual Property
Unless otherwise stated, the original content of the Green Loom website, including its text, graphics, logos, website design, layouts, and other original materials, is owned by or appropriately licensed to us or the applicable content provider.
Product images, descriptions, trademarks, brand names, and other manufacturer or third-party materials may belong to their respective owners.
You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise misuse website content without appropriate authorization.
Nothing in these Terms transfers ownership of third-party intellectual property to Green Loom or to you.
14. Customer Reviews and Submitted Content
Where the website allows customers to submit reviews, comments, photographs, or other content, you are responsible for ensuring that your submissions are lawful, accurate, and do not infringe another person’s rights.
You must not submit content that:
- Is fraudulent, misleading, or unlawful.
- Infringes intellectual-property or privacy rights.
- Contains malicious software.
- Is abusive, threatening, or defamatory.
- Is unrelated spam or promotional material.
We may remove or decline to publish content that violates these requirements or is otherwise inappropriate for the website.
15. Product Warranties
Any warranty specifically stated on an applicable product page or accompanying product documentation will apply according to its stated terms.
Where a product is covered by a manufacturer or other third-party warranty, that warranty is provided by the applicable warranty provider and is separate from these Terms.
Nothing in these Terms excludes or limits any warranty or consumer protection that cannot legally be excluded or limited.
16. Website Availability and Disclaimers
We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or free from technical problems.
To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.
We make reasonable efforts to provide accurate and current information, but information may occasionally contain errors or become outdated.
Nothing in these Terms is intended to exclude consumer rights, warranties, or protections that cannot legally be excluded or limited.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Green Loom will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products purchased through the website.
This limitation may include losses associated with website interruptions, technical problems, or circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
18. Events Beyond Our Reasonable Control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Severe weather.
- Natural disasters.
- Carrier disruptions.
- Transportation interruptions.
- Government actions.
- Internet or infrastructure failures.
- Widespread technical issues.
- Labor disruptions.
- Other events outside our reasonable control.
Where reasonably possible, we will take appropriate steps to minimize the effects of such events.
19. Third-Party Services
Our website may use third-party services for functions such as payment processing, shipping and fulfillment, hosting, analytics, security, customer communications, and other website functionality.
Third-party providers may maintain their own terms and privacy policies.
Where you interact directly with a third-party service, your use of that service may be subject to the provider’s applicable terms.
Third-party payment providers process payments according to their applicable procedures. Third-party shipping providers may be responsible for portions of the delivery process after an order has been handed over for shipment.
20. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how information is collected, used, protected, and shared in connection with our website and services.
21. Promotions, Discounts, and Coupons
Any promotions, discounts, or coupons offered by Green Loom are subject to the specific terms displayed with the applicable offer.
Where a promotion has an expiration date, product limitation, minimum purchase requirement, or other material condition, those conditions will be communicated with the applicable promotion.
We may correct or withdraw an offer where an obvious pricing, promotional, or technical error has occurred.
Promotions may not be used for fraudulent activity or in a manner that intentionally circumvents the stated conditions of the offer.
22. Prohibited Activities
You must not use our website to:
- Conduct fraudulent transactions.
- Attempt unauthorized access.
- Abuse promotions or discounts.
- Engage in unlawful activity.
- Interfere with website operation or security.
- Misuse customer accounts.
- Infringe intellectual-property rights.
- Submit malicious or harmful material.
- Misrepresent your identity or information.
23. Suspension and Termination
We may suspend or terminate website access or customer accounts where reasonably necessary because of fraudulent activity, unauthorized access, unlawful activity, abuse of the website, security concerns, or other conduct that may harm our customers, business, or website.
Termination or suspension does not affect rights or obligations that arose before the applicable termination.
Orders that have already been placed may remain subject to the applicable order, shipping, return, refund, and payment terms.
24. Governing Law
These Terms of Service are governed by the applicable laws of the United States, without regard to conflict-of-law principles, except where applicable consumer-protection laws require otherwise.
Nothing in these Terms is intended to remove or limit any rights that consumers may have under applicable law.
25. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable requirements.
For material changes, we may provide additional notice where reasonably appropriate.
Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
26. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.
The remaining provisions will continue to apply to the extent permitted by law.
27. Entire Agreement
These Terms of Service, together with the applicable Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and any additional terms expressly presented during checkout or in connection with a particular purchase, govern your use of the website and your purchases from Green Loom, except where additional terms are expressly provided.
28. WooCommerce Platform
This website uses WooCommerce, an e-commerce platform used to process and manage online orders.
Your purchase is made from Green Loom, and these Terms govern the customer relationship with the store. WooCommerce is not the seller of the products merely because its platform is used to operate the website.
For general information about WooCommerce’s Google-related compliance considerations, customers may consult the official WooCommerce documentation:
WooCommerce Google for WooCommerce Compliance Documentation
29. Contact Information
If you have questions regarding these Terms, your order, shipping, returns, payments, or our services, please contact us.
Store Name: Green Loom
Website: https://greenloom.shop/
Email: support@greenloom.shop
Phone: +1 (559) 834-5909
Business Address: 2253 3rd Avenue, New York, NY 10035, United States
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time)
Live Chat: Available 24/7
Response Time: Within 24 to 48 hours during business days
Time Zone: Eastern Time (ET)
Still have a question? Visit our Contact Us page and our team will be glad to help.